Patchworked systems don’t scale.
I design human-centered client journey systems that bring clarity, consistency, and sustainable growth without sacrificing your values or capacity.
Project Management
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Operations
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Client Success
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Project Management • Operations • Client Success •
What once worked is now creating friction, decision fatigue, and unnecessary manual work.
This is what usually breaks first:
Processes get layered on instead of redesigned.
Tools get added instead of connected.
Important steps live in your head instead of a system you can trust.
Everything now feels harder than it should:
You’re doing more manual work.
You’re answering the same questions repeatedly.
You’re double-checking things that used to feel simple.
Not because you’re disorganized - but because your business has outgrown the way it’s currently held together.
When systems evolve by accident, they eventually start working against you.
This is the fragmentation trap.
It’s what happens when growth outpaces structure — and when the client journey isn’t designed end-to-end.
More tools won’t fix it.
More effort won’t fix it.
What’s needed is clarity — a way to step back, see the whole picture, and intentionally redesign how your business actually operates.
About Me
I’m Ilana, a Client Journey Systems Architect for mission-driven founders.
Most founders don’t need more software or another complicated workflow.
They need systems that reflect how they actually think, work, and serve — systems that account for capacity, decision fatigue, and the real emotional weight of running a mission-driven business.
That’s the lens I bring to every project.
Your systems should support your humanity - not erase it.
I design and build the operational backbone that supports the entire client journey — from first inquiry to long-term relationship — so growth feels supported instead of chaotic.
Instead of piecing together tools and processes, we step back and examine the entire system first. We map what’s actually happening, identify where friction lives, and intentionally design the architecture your business needs for its next stage.
This isn’t task execution or tech setup.
It’s architecture — designed to support your business and the human running it.
Clarity creates capacity.
Capacity creates sustainable growth.
Past and Current Clients
A clear path forward — without overwhelm.
Most founders don’t need a total overhaul.
They need a clear sequence.
This work follows a simple, intentional progression — one that turns scattered effort into calm, dependable structure.
We step back and look at the full picture.
Together, we map your entire client journey — from first contact to long-term relationship — so nothing important is hidden in your head or lost between tools.
This is where clarity replaces guesswork.
With the full picture in view, we design the architecture your business actually needs.
This is the implementation phase: where your client journey systems are intentionally designed, connected, and built to support consistency, capacity, and growth.
Nothing extra. Nothing fragile.
Just systems that make sense and hold up over time.
Once the architecture is in place, we focus on stability.
We refine what’s working, adjust as your business evolves, and ensure your systems continue to support you — without requiring constant rework or manual effort.
This is where trust in your backend is built.
Start with clarity.
You don’t need to decide everything today.
The next step isn’t about committing to a full build or overhauling your business overnight. It’s about slowing things down enough to see what’s actually happening — and what would make the biggest difference.
We start by looking at your client journey as a whole, identifying where friction is coming from, and clarifying what your business truly needs next.
No pressure.
No overwhelm.
Just grounded insight you can trust.